FAQ

Size Guide
1. Are the apparels oversized or regular fit?
Our apparels are considered regular loose fit. You may refer to the size chart below for more information. 

*Please allow a variation of +/- 5% from the actual product.
Measurements are presented in inches. 

Orders
1. Do I need to create an account to make a purchase?
No, you do not need to create an account. However, we highly recommend you to do so as it will offer more convenience for your future purchases and allows for easier order tracking.

2. How do I place an order?
You may place an order in two ways:
Method 1: Select item(s) and add to bag > Select payment and shipping method > Complete checkout
Method 2: Feel free to contact us via Facebook or Instagram to place an order

3. Can I change my order?
No. Unfortunately, you are not allowed to amend your order upon confirmation in order to avoid confusion and to process the orders more efficiently. Kindly ensure that your order items are correct before checkout.

4. Can I cancel my order?
Depends. Your order may only be cancelled provided you are able to produce a valid reason. Please contact us if you would like to cancel your order and we will proceed accordingly.

5. Can I exchange/refund my order?
Depends. We only allow exchange/refund of items for the following reasons:
- Missing item(s)
- Wrong item(s)
- Defected item(s)

6. How do I check my order status?
You may refer to the tracking code provided via your email upon checkout.

7. Why did I not receive any confirmation e-mail after placing an order?
Please check your spam folder. If you still have not received any confirmation e-mail after an hour, please contact us for help.

8. Why did the items in my cart become out of stock?
Unfortunately, adding items into your cart does not mean the items are reserved. It may be possible the item recently became out of stock. Hence, we highly encourage you to complete your purchase as soon as possible.

9. Will the items be restocked?
We cannot guarantee the restocking of products as some items are limited edition. However, you may feel free to let us know and we might just bring it back! 

Shipping
1. What are the shipping rates?
Below are the shipping rates for orders based on location:

2. Can I deliver my order to multiple addresses?
No. Unfortunately, we are unable to assist you in delivering a single order to multiple addresses. You will need to place separate orders based on the preferred delivery address. 

3. How soon am I able to track my order?
Please allow at least 12 hours for the tracking number to be reflected in the system once your order has been shipped. Please contact us if you are still unable to track your parcel after 24 hours.

4. Can I change my shipping address?
We may be able to assist you in changing the address if the order has not been shipped. Once the order has been shipped, we are unable to assist you in making any changes. Please contact your respective courier service for assistance.

5. Can I request a specific delivery date?
No. Unfortunately, the delivery date is based on the respective courier company.

6. Can I request for urgent delivery?
No. Unfortunately, we do not provide urgent delivery.

7. Is self pick-up allowed?
Yes. You may choose to select to self-collect your parcel once we notify you that it is ready for collection. Please notify us an hour in advance before collection.

8. Will there be custom duty or import tax imposed?
We are unable to guarantee parcels for international shipment will not be charged with custom duty or import tax. Unfortunately, you will need to bear any additional charges imposed bu the custom authorities yourself.

Return & Refund
1. Can I exchange/refund my order?
Depends. We will only accept exchange or refund upon valid reason such as defected item(s), missing item(s) or wrong item(s). Please contact us to initiate an exchange/refund process. 

2. What is the criteria for exchange/refund?
Please ensure that the item is in its original packaging. Otherwise, we have the rights to refuse to exchange or refund the item.

Payment
1. What payment methods are available?
Currently, we only accept payment in two ways:
Method 1: Online banking - Kindly bank in the final amount to our account as displayed on the checkout page.
Method 2: QR Pay - Kindly scan the QR code using any banking or e-wallet services and input the final amount displayed on the checkout page.

Method 3: Credit Card - Kindly select the credit card payment method and enter your credit card number and name during the checkout process.

2. Why did my payment fail?
We strongly recommend for you to wait for 10 minutes and try again. If payment still fails, please contact us immediately and we will do our best to assist you.

Others
If your questions have not been answered above, feel free to contact us via
Facebook: Messenger
Instagram: @carlistmy
Email: marketing@icarasia.com